Terms and Conditions
Man with Van Worcester Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Worcester Park provides removal, transport and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the individual or business making a booking for services with Man with Van Worcester Park.
Company means the operator trading as Man with Van Worcester Park providing man and van, removals and related services.
Services means any transport, loading, unloading, packing, removal, delivery, disposal or related services provided by the Company.
Goods means all items, belongings, furniture, equipment or materials that are the subject of the Services.
Vehicle means any van or other vehicle used by the Company to perform the Services.
2. Scope of Services
The Company provides man and van services, including household and office removals, small moves, single-item transport, and related loading and unloading within Worcester Park and surrounding areas, as well as to and from other locations in the United Kingdom where agreed in advance.
The exact scope of Services for each booking, including collection and delivery addresses, nature of Goods, number of staff, estimated duration and any additional tasks, will be agreed at the time of booking. Any Services not expressly agreed in writing or at the time of booking are outside the scope and may incur additional charges if later requested and accepted.
3. Booking Process
Bookings may be made by the Client through the Companys accepted methods of contact. The Client must provide accurate and complete information, including:
Full collection and delivery addresses, access details and any parking restrictions.
A clear description of the Goods, including approximate volume, special handling requirements and any unusually heavy or bulky items.
The preferred date, time and any time constraints for the move.
Any additional services required, such as packing, furniture dismantling and reassembly, or disposal of unwanted items.
The Company will use the information provided to prepare an estimate or quotation. All quotations are based on the details supplied and are subject to revision if those details are later found to be inaccurate or incomplete.
A booking is only confirmed when the Company has accepted the booking and, where required, received any applicable deposit or pre-payment. The Company reserves the right to decline or cancel any booking at its reasonable discretion, in which case any pre-payment will be refunded.
4. Estimates, Quotations and Pricing
Prices may be based on hourly rates, fixed fees, distance, volume of Goods, and staffing levels, or a combination of these factors. Estimates and quotations are given in good faith based on the information provided by the Client and the Companys assessment of the work.
If the actual work differs significantly from what was described at the time of booking, including but not limited to additional Goods, poor access, waiting time outside the Companys control, or additional services requested on the day, the Company reserves the right to adjust the price accordingly.
Unless otherwise stated, prices are exclusive of congestion charges, tolls, parking fees, fines, ferry charges or similar costs, which will be charged to the Client at cost if incurred in providing the Services.
5. Payments and Charges
Payment terms will be confirmed at the time of booking. For most domestic removals and man and van services, payment is due on completion of the job, unless a deposit or advance payment has been agreed.
The Company accepts payment by methods confirmed at the time of booking. Cash payments, if accepted, must be made directly to the driver or authorised representative of the Company.
For hourly rate bookings, charges start from the agreed arrival time or actual arrival time, whichever is later, and continue until completion of unloading at the final destination, including reasonable travel between addresses and any agreed breaks. A minimum charge may apply.
If the Client fails to pay any amount due under these Terms and Conditions, the Company reserves the right to charge reasonable interest and administrative fees for late payment and may withhold delivery of Goods until payment is received in full.
6. Client Responsibilities
The Client is responsible for:
Ensuring that the Goods are properly packed, secured and ready for transport, unless packing services have been agreed as part of the booking.
Removing or securing any fragile parts, such as glass panels, and emptying wardrobes, drawers and appliances where appropriate.
Ensuring that all fixtures and fittings, including washing machines, dishwashers and light fittings, are safely disconnected and ready to move. The Company does not undertake specialist disconnection of gas, electrical or plumbing appliances.
Providing safe, legal and adequate access to the collection and delivery addresses, including suitable parking for the Vehicle. Any parking permits or prior permissions required must be arranged by the Client unless otherwise agreed in advance.
Complying with all relevant laws and regulations, including waste disposal and hazardous goods rules, and not asking the Company to carry anything that is illegal or unsafe.
7. Parking and Access
The Client must ensure that suitable parking is available for the Vehicle as close as reasonably possible to the property entrances. Any parking charges or fines incurred as a direct result of the Service provision, where the Company followed the Clients instructions or where the Client has not arranged appropriate parking, will be added to the Clients bill.
The Client must inform the Company of any access issues, such as narrow streets, low bridges, restricted entrances, steps or lifts. If access is significantly more difficult than advised, resulting in extra time, distance carrying Goods or the need for a smaller Vehicle or additional staff, the Company may adjust the charges to reflect the extra work.
8. Cancellations and Amendments
If the Client wishes to cancel or amend a booking, they must notify the Company as soon as possible. The following cancellation terms will normally apply, unless otherwise agreed in writing:
Cancellations made more than 48 hours before the scheduled start time will usually incur no cancellation fee, although any non-refundable third-party costs may still be charged.
Cancellations made between 24 and 48 hours before the scheduled start time may incur a cancellation fee of up to 50 percent of the agreed price.
Cancellations made less than 24 hours before the scheduled start time may be charged up to 100 percent of the agreed price.
Rescheduling is subject to availability. The Company will try to accommodate reasonable changes to dates and times, but cannot guarantee that an alternative slot will be available. Rescheduling at short notice may be treated as a cancellation and rebooking at the Companys discretion.
9. Waiting Time and Delays
The Client must ensure that they or an authorised representative are present at the agreed collection and delivery times to provide access and instructions. If the Company is unable to commence or complete the Services due to the Client, building management, or third-party delays, waiting time may be charged at the standard hourly rate.
The Company will make reasonable efforts to arrive and complete the Services within agreed time frames but cannot be held liable for delays caused by traffic, weather, road closures, accidents, breakdowns, or other circumstances beyond its reasonable control.
10. Excluded and Restricted Items
The Company does not carry:
Illegal items, including controlled substances, stolen goods or any items prohibited by law.
Hazardous materials, including explosives, flammable liquids, gas cylinders, chemicals, paint, solvents or toxic substances.
Perishable goods requiring refrigeration or special environmental control, unless expressly agreed.
Valuables such as cash, jewellery, watches, important documents and similar items of high personal or financial value. If the Client chooses to include such items, they do so entirely at their own risk.
If the Client hands over any excluded items without disclosing their nature, the Company accepts no responsibility for loss, damage or consequences arising and may refuse to continue the Service or require the removal of those items from the Vehicle.
11. Liability for Loss or Damage
The Company will exercise reasonable care and skill in handling and transporting the Goods. However, the Companys liability for loss or damage is subject to the limitations set out in this section.
The Company will not be liable for:
Normal wear and tear, minor marks or scratches occurring during normal handling and transport.
Damage arising from the Clients failure to pack Goods properly, use adequate protective materials, or follow the Companys advice.
Damage to items that are inherently weak, fragile or defective, including but not limited to pressboard or flat-pack furniture, poorly assembled items, or items with existing damage.
Loss of, or damage to, Goods packed by the Client in sealed boxes or containers where the contents were not inspected by the Company before loading.
Damage to premises or property where such damage is due to poor access, structural weakness, or the movement of Goods in circumstances where the Client requested that items be moved despite reasonable advice that such movement risked damage.
The Companys total liability for any loss or damage to Goods or property, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount relative to the cost of the Service and the value of the Goods, unless a higher level of cover has been agreed in writing before the Service.
12. Reporting Loss or Damage
The Client must inspect the Goods and the relevant premises as soon as reasonably possible following completion of the Services. Any loss or damage that the Client intends to claim must be reported to the Company in writing within 72 hours of completion of the work, with reasonable details and evidence where possible.
Failure to report loss or damage within this time period may affect the Companys ability to investigate and may reduce or extinguish any liability, except where the Client can demonstrate that it was not reasonably possible to discover the loss or damage earlier.
13. Insurance
The Company will maintain appropriate insurance cover for its vehicles and public liability as required by law. This does not replace the Clients responsibility to hold appropriate contents or business insurance for their Goods and property.
If the Client requires additional or enhanced cover for high-value items or specific risks, they should obtain their own insurance or discuss additional cover with the Company well in advance of the Service. Any agreement for additional insurance or extended liability must be confirmed in writing.
14. Waste, Rubbish and Disposal Regulations
The Company provides only limited waste removal or disposal services and will only carry waste where lawfully permitted to do so. The Company complies with relevant waste regulations, including duty of care requirements for the transport and disposal of waste.
The Client must clearly identify any items to be discarded or disposed of and must not mix regular household items with hazardous or restricted waste. The Company will not carry hazardous waste, clinical waste, asbestos, chemical waste or similar materials.
Where the Company agrees to dispose of items on behalf of the Client, the disposal will be carried out at an authorised facility or through appropriate channels, and any associated charges, including tipping fees and labour for loading, will be added to the Clients bill.
The Client remains responsible for ensuring that any waste presented to the Company is lawful to dispose of and does not contain prohibited materials. The Company may refuse to remove any items it reasonably believes to be unlawful, dangerous or not in compliance with waste regulations.
15. Force Majeure
The Company shall not be liable for any delay, failure or inability to perform its obligations under these Terms and Conditions where such delay or failure is due to circumstances beyond its reasonable control. These circumstances may include, but are not limited to, extreme weather, natural disasters, accidents, breakdowns, strikes, public disturbances, acts of terrorism, or restrictions imposed by authorities.
Where a force majeure event occurs, the Company will use reasonable efforts to minimise disruption and, where possible, offer an alternative date or solution. However, the Client may be responsible for any additional costs incurred as a result of rescheduling or alternative arrangements, where such costs could not have been avoided.
16. Complaints
If the Client is dissatisfied with any aspect of the Service, they should raise the matter with the Company as soon as possible so that it can be investigated and, where appropriate, remedied. Complaints should include sufficient detail to enable the Company to identify the booking, the nature of the issue, and any relevant evidence.
The Company will aim to respond to complaints within a reasonable time and to seek a fair resolution in line with these Terms and Conditions.
17. Data Protection and Privacy
The Company will use the Clients personal data only for the purposes of managing bookings, providing the Services, handling payments, and communicating with the Client. Personal data will be processed in accordance with applicable data protection laws.
The Company will not sell or share personal data with third parties except where necessary to perform the Services, comply with legal obligations, or where the Client has given explicit consent.
18. Variation of Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that booking. Any changes will normally be published or made available upon request.
19. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
20. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By confirming a booking with Man with Van Worcester Park, the Client acknowledges that they have read, understood and agree to these Terms and Conditions.
