Privacy Policy
Man with Van Worcester Park Privacy Policy
This Privacy Policy explains how Man with Van Worcester Park collects, uses, stores and protects personal data relating to customers and potential customers in the Worcester Park area. It is intended to meet the requirements of the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Man with Van Worcester Park customers and enquiries in the local area, whether contact is made by telephone, online, or in person.
Data Controller
For the purposes of data protection law, Man with Van Worcester Park is the data controller in respect of the personal data that it collects and processes about you. This means that Man with Van Worcester Park determines the purposes and means of processing your personal data.
What Personal Data We Collect
Man with Van Worcester Park may collect and process the following categories of personal data when you use our services or contact us:
Identification and contact details, such as your name, address, collection and delivery addresses, and general location within the service area. Contact details, such as your preferred communication methods. Service information, such as the type of items you need to move, preferred dates and times, and any relevant access information for collection and delivery points. Transaction and booking information, such as booking records, job references, and information about the services we provided to you. Communication records, such as messages and notes relating to your enquiries, quotes and bookings, including details you provide during phone calls or written correspondence. Technical data, such as basic device or browser information where it is necessary to ensure the proper operation and security of our website or online booking tools. Limited marketing preferences and history, such as whether you have requested or opted out of receiving marketing communications about our services.
How We Collect Your Personal Data
We collect personal data directly from you when you contact Man with Van Worcester Park to request a quote, make a booking, ask a question or provide feedback. This may be by telephone, messages, forms, or other communication methods.
We may also generate personal data about you as part of providing our services, for example in relation to job records, invoices and communication logs. Where lawful and appropriate, we may receive limited personal data indirectly from third parties, such as referrers or platforms that you use to contact or book our services.
Lawful Bases for Processing
Man with Van Worcester Park processes your personal data under the following lawful bases, as permitted by the UK GDPR:
Contract: We process personal data where it is necessary to enter into or perform a contract with you. This includes providing quotes, managing bookings, carrying out moves and handling related communications and payments.
Legal obligation: We may process and retain certain information to comply with legal obligations, such as accounting, tax, and record-keeping requirements.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This may include ensuring the security of our operations, improving our services, maintaining business records, and managing customer queries and complaints.
Consent: In limited circumstances, we may rely on your consent, for example for certain types of direct marketing communications where required by law. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
Man with Van Worcester Park uses your personal data for the following purposes:
To respond to enquiries, provide quotes and information about our services. To create and manage bookings, schedule moves and coordinate the collection and delivery of your items. To communicate with you about your booking, including confirmations, updates and any changes or issues. To manage payments, invoices and any refunds, as well as to maintain accurate financial and service records. To provide customer service, handle feedback, and resolve any disputes or complaints. To administer and protect our business operations, including troubleshooting, data analysis, system maintenance and security. To comply with legal and regulatory requirements that apply to our business. To send marketing communications about similar services, where permitted by law and subject to your preferences and rights.
Data Sharing and Processors
Man with Van Worcester Park may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where such sharing is compatible with data protection law.
These third parties may act as data processors, processing personal data on our behalf and under our instructions. Typical categories of processors may include providers of business administration tools, secure data storage or backup services, communication services and website hosting or technical support services. We only use processors that provide sufficient guarantees to implement appropriate technical and organisational measures to protect your personal data.
We may also share personal data with professional advisers, such as accountants, or with public authorities where we are legally required to do so.
Where personal data is transferred outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved by relevant data protection authorities, to protect your data.
Data Retention
Man with Van Worcester Park retains personal data only for as long as is necessary for the purposes for which it was collected, including to meet legal, accounting or reporting obligations.
In general, we keep basic customer and transaction information for a period required by applicable tax and accounting laws. Enquiry and quote information may be retained for a shorter period, where appropriate, to respond to follow-up questions and manage our business records.
When personal data is no longer needed, we will securely delete or anonymise it, unless we are required by law to retain it for a longer period.
Security of Your Personal Data
Man with Van Worcester Park takes appropriate technical and organisational measures to protect the personal data that we hold from unauthorised access, accidental loss, destruction or damage. While no system can be completely secure, we aim to ensure that personal data is processed in a manner that maintains its confidentiality, integrity and availability.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data processed by Man with Van Worcester Park. Subject to certain conditions and exemptions, these rights include:
Right of access: You can request confirmation that we process your personal data and obtain a copy of that data, together with certain information about how it is used.
Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure: You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our processing.
Right to data portability: In certain cases, you can request a copy of the personal data you have provided to us in a structured, commonly used and machine-readable format and ask us to transmit it to another controller where technically feasible.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have an absolute right to object at any time to the processing of your personal data for direct marketing.
Right not to be subject to automated decision-making: Man with Van Worcester Park does not rely on solely automated decision-making that produces legal or similarly significant effects for customers.
You may exercise your rights by contacting us using the contact methods you normally use for our services. We may need to verify your identity before responding to certain requests. We will respond to your request in accordance with applicable data protection laws.
Complaints
If you have concerns about how Man with Van Worcester Park handles your personal data, you can contact us to raise your concerns. You also have the right to lodge a complaint with your local data protection authority. In the United Kingdom, this is the Information Commissioner's Office.
Changes to This Privacy Policy
Man with Van Worcester Park may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any updated version will apply to all current and future use of our services in the Worcester Park area from the date it is posted or made available.
You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your personal data.
