Terms and Conditions for Man With Van Worcester Park
These Terms and Conditions set out the basis on which Man With Van Worcester Park provides moving, delivery, lifting, loading, unloading, and related transport services to customers in the UK. By making a booking, the customer agrees to these terms, which are designed to create a clear, fair, and practical framework for the service relationship. These terms apply to domestic and commercial jobs unless otherwise agreed in writing. They should be read together with any quotation, booking confirmation, inventory, or written service agreement issued for a specific job.
For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating under the Man With Van Worcester Park name, and references to “you” and “your” mean the customer or the person placing the booking. These terms apply whether the service is arranged directly by the customer or by an authorised representative acting on the customer’s behalf. The customer is responsible for ensuring that all information provided at the time of booking is accurate, complete, and updated where necessary.
If any part of these terms is found to be unlawful, invalid, or unenforceable under UK law, the remaining provisions will continue in full force to the extent permitted. No failure or delay by either party in enforcing a right will be treated as a waiver of that right. Any changes to these terms must be confirmed in writing to have effect. The customer is encouraged to read the full document carefully before confirming a booking.
Booking Process
Bookings for Man With Van Worcester Park services are usually made by requesting a quotation and then confirming the preferred date, collection address, delivery address, access details, and any special handling requirements. A quotation may be based on the information supplied at the time of enquiry, including the estimated volume of items, number of floors, parking restrictions, distance to be travelled, and whether any assistance with loading or unloading is required. Quotes are generally valid for a limited period and may be amended if the details of the job change.
Once a quotation is accepted, the booking is not considered secured until we have issued confirmation, and where required, received any deposit or advance payment requested. We reserve the right to decline or cancel a booking if we believe the job is unsuitable, unsafe, unlawful, outside our operating capacity, or inconsistent with the information originally provided. The customer must ensure that the move can be completed within the agreed time window and must provide reasonable access to the property, including lift use, parking arrangements, and entry permissions where relevant.
The customer should disclose all relevant information before the service date, including the presence of fragile items, heavy appliances, restricted access, items requiring dismantling, and any circumstances that may affect the safety or timing of the job. If the customer requires additional services such as packing, waiting time, storage transfer, or disposal support, these must be agreed in advance where possible. Any extra work requested on the day may be subject to additional charges and availability.
We may contact the customer before the scheduled date to reconfirm details and ensure the booking remains suitable. If the customer fails to respond to requests for essential information, or if the job description changes materially, we may revise the quote or, where necessary, cancel the booking with notice. The customer is responsible for being present, or ensuring a nominated adult representative is present, at collection and delivery unless otherwise agreed. Any delays caused by the customer’s absence, late arrival, or lack of access may be charged as waiting time.
Payments are due in accordance with the quotation or booking confirmation. Unless stated otherwise, payment is required on completion of the service or by another agreed method such as bank transfer, card payment, or deposit plus balance arrangement. Where a deposit is requested, it is used to secure the booking and may be non-refundable in certain cancellation situations described below. All prices are quoted in pounds sterling and may be subject to VAT where applicable. Any parking charges, congestion-related fees, tolls, storage costs, fuel surcharges, or special disposal charges may be passed on to the customer if they arise from the nature of the job and were not already included in the original quotation.
If payment is not made when due, we reserve the right to suspend further services, retain goods where lawful until payment is received, charge reasonable recovery costs, and pursue unpaid sums through lawful means. The customer must ensure that the payment method used is valid and that sufficient funds are available. In the event of a chargeback, disputed card payment, or failed transfer without valid cause, the customer may be liable for administrative and banking costs incurred. Any discount, estimate, or promotional rate is subject to the terms stated at the time of booking and cannot be transferred to another job unless expressly agreed.
Cancellations, Amendments, and Delays
Customers may request to cancel or amend a booking, but the timing of the notice will affect whether charges apply. Where reasonable notice is given, we may offer to reschedule instead of cancelling, subject to availability. If a cancellation occurs close to the service date, a cancellation fee may be charged to reflect lost time, reserved labour, and administrative costs. Where a deposit has been taken, all or part of it may be retained if the cancellation falls within the notice period stated in the booking confirmation or if resources have already been allocated.
We may cancel or postpone a booking for reasons beyond our control, including severe weather, vehicle breakdown, staff illness, unsafe access, road closures, or other operational difficulties. In such circumstances, we will seek to reschedule the service where reasonably possible. We are not liable for indirect losses arising from a cancellation or delay caused by events outside our reasonable control, although nothing in these terms limits liability where exclusion would be unlawful. If a delay occurs because the customer has not prepared items, not provided access, or not completed agreed arrangements, additional charges may apply for waiting time or wasted attendance.
Customers should notify us as soon as possible if they need to change the date, time, addresses, or scope of work. Changes requested on the day may not be possible and may lead to revised pricing. If the customer is not ready at the agreed time and the delay materially affects the schedule, we may leave the site and treat the booking as cancelled by the customer, subject to any applicable fee. Repeated amendments may also require a fresh quote, especially where vehicle size, staffing, or route planning must be altered.
Liability and Customer Responsibilities
Our team will take reasonable care when handling goods, property, and access points during a van and man service, but the customer remains responsible for ensuring that items are suitably packed, secured, and labelled unless packing has been expressly included in the service. We do not accept responsibility for damage caused by poor packing, inherent weakness, pre-existing defects, unsuitable containers, or the movement of items that were already unstable. Customers should identify valuable, fragile, sentimental, or irreplaceable items in advance and may be advised to transport such items separately.
We are not liable for loss or damage caused by circumstances outside our control, including road incidents not caused by our negligence, acts of third parties, adverse weather, concealed defects in premises, or instructions given by the customer that create risk. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where liability is accepted, it will generally be limited to the reasonable repair or replacement cost of the affected item, taking into account age, condition, and proof of value, subject to any agreed insurance arrangement.
It is the customer’s responsibility to ensure that all property handed over for transport is lawfully owned, can be moved, and does not contain prohibited or dangerous contents. The customer must not ask us to transport items that are illegal, explosive, toxic, or otherwise unsafe. The customer must also make sure that appliances are disconnected, liquids are drained where appropriate, and all doors, drawers, and moving parts are secured. We may refuse to move any item that appears unsafe, excessively heavy for the access available, or likely to cause damage to property or persons.
Waste Regulations and Disposal
Where the service includes removal, disposal, clearance, or transport of unwanted goods, the customer agrees that all waste must be described truthfully and must comply with applicable UK waste regulations. We may only carry waste that is lawful to handle and dispose of through appropriate channels. The customer is responsible for confirming whether any material is ordinary household or commercial waste, reusable goods, electrical items, bulky waste, or items requiring special treatment. If the customer is unsure whether an item can be disposed of, it must be disclosed before the booking is confirmed.
We will not knowingly collect hazardous waste, clinical waste, asbestos, chemicals, gas cylinders, oils, paint in large quantities, pressurised containers, or other regulated materials unless a specific lawful arrangement has been agreed in advance. The customer must not conceal prohibited items within general waste or mixed loads. If prohibited or undeclared waste is discovered at collection, we may refuse the load, adjust the price, or terminate the service immediately if compliance would be compromised. Any additional costs caused by misdescription, segregation, or lawful disposal requirements may be charged to the customer.
For waste transfer or disposal services, the customer may be asked to confirm the origin of the waste and to provide any information reasonably required for compliance, including whether the waste came from a household, trade activity, renovation, or clearance project. We may retain records required by law, including descriptions, dates, and destination details where applicable. The customer understands that unlawful dumping, fly-tipping, or misrepresentation of waste can give rise to civil or criminal consequences, and the customer agrees not to request any action that would place us in breach of environmental or waste legislation.
Service Conditions, Access, and Property Handling
To allow the job to proceed efficiently, the customer must provide accurate addresses, clear access instructions, parking information, and any relevant building rules. If permits, lifts, security access, or entry codes are required, the customer must arrange them in advance. We may use reasonable judgment in deciding how to move items, including the order of loading and unloading, but the customer may give instructions provided they are safe and lawful. If the customer insists on handling methods that we consider unsafe, we reserve the right to refuse or stop the work.
We may decline to move items that are too large for the access available, exceed safe weight limits, are inadequately packed, or present a risk of property damage. The customer should ensure pathways are clear of obstructions and that pets, children, and bystanders are kept away from working areas. If damage occurs because the customer has failed to prepare the premises or disclose a hazard, we may not be responsible. Any claim for damage must be raised promptly and supported by reasonable evidence, including photographs where available.
We may use subcontractors or additional labour where necessary to complete the service efficiently, provided the overall standard of care remains reasonable. Any subcontracted work will still be subject to these terms unless a separate written agreement states otherwise. The customer must not ask our staff to perform tasks that fall outside the agreed service, such as electrical reconnection, plumbing, or building work, unless those tasks are separately arranged and lawful. The customer accepts that service times are estimates rather than fixed guarantees unless expressly stated.
Complaints, Data, and Governing Law
If the customer has a concern about the service, it should be raised as soon as practicable so that we can assess the issue and, where possible, take corrective action. A complaint should include a description of the issue, the date of the job, and any supporting information. We will review concerns in a reasonable timeframe and may request further details before responding. Nothing in this section removes any statutory rights the customer may have under UK consumer law.
We may process customer information for the purposes of quotation, booking, invoicing, service delivery, and legal compliance. Personal data will be handled in accordance with applicable data protection rules and retained only for as long as necessary for operational, accounting, or legal purposes. The customer should ensure that any personal data contained in documents, boxes, or items handed over for transport is protected appropriately, especially where sensitive information is involved.
These terms and any dispute or claim arising out of or in connection with them are governed by the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. By using Man With Van Worcester Park, the customer confirms acceptance of these terms and acknowledges that the service is provided on a reasonable care basis, subject to the limitations, exclusions, and obligations set out above.